WHAT WE DO
Virtual assistance on email-based communications are Low-cost, non-intrusive and are accessible from anywhere & anytime
Virtual Assistant interacts with the web visitor, understands the requirements, resolves the query and closes interaction
Customers speak directly to customer support representatives over the phone.
Customer-centric community forums engage customers where they are able to ask questions, register complaints, clarify doubts and resolve issues by interacting with the support agent.
Listed questions and answers, all supposed to be commonly asked in some context, and pertaining to a particular topic.
It is an internal database of Q&A which is referred to whenever the requirement arises. Detailed information or data are stored in this section which serves as a reference guide
Customers raise queries via tickets and our customer representatives update and resolve the issues. It also enables employees of the client’s organization to report issues
A detailed documented report of each of the events and situations, usually based on queries, inquiries, requirements, observations, and final results
HOW WE DO IT
We keep track of and acknowldege all customer queries on various channels like emails, phone calls, live chats, twitter, facebook and other forums.
We search existing FAQs and knowledge base for the given query and redirect the customer to the located solution.
The support executive opens a ticket if no existing solution is found for the customer query. A notification is sent to your technical staff for providing a solution.
We provide customized reports so you can see how each trend or correlation affects your business.
Multi-channel support to provide your customers complete flexibility.
Reuse and improve knowledge base for greater speed and consistency.
Helps in recording issues and resolutions along with tracking status updates on each item .
Know answers to all your critical questions