Let us take care of your customers

WHAT WE DO

Go to EMAIL SUPPORT

EMAIL SUPPORT

Virtual assistance on email-based communications are Low-cost, non-intrusive and are accessible from anywhere & anytime

Go to LIVE CHAT

LIVE CHAT

Virtual Assistant interacts with the web visitor, understands the requirements, resolves the query and closes interaction

Go to PHONE CALLS

PHONE CALLS

Customers speak directly to customer support representatives over the phone.

Go to COMMUNITY FORUMS

COMMUNITY FORUMS

Customer-centric community forums engage customers where they are able to ask questions, register complaints, clarify doubts and resolve issues by interacting with the support agent.

FREQUENTLY ASKED

Listed questions and answers, all supposed to be commonly asked in some context, and pertaining to a particular topic.

Go to KNOWLEDGE BASE

KNOWLEDGE BASE

It is an internal database of Q&A which is referred to whenever the requirement arises. Detailed information or data are stored in this section which serves as a reference guide

Go to TICKET MANAGEMENT

TICKET MANAGEMENT

Customers raise queries via tickets and our customer representatives update and resolve the issues. It also enables employees of the client’s organization to report issues

REPORTING

A detailed documented report of each of the events and situations, usually based on queries, inquiries, requirements, observations, and final results

Start providing great customer support to your clients

HOW WE DO IT

You are fully covered. We provide end to end customer engagement.
Our agents manage all your customer queries

We keep track of and acknowldege all customer queries on various channels like emails, phone calls, live chats, twitter, facebook and other forums.

We search existing FAQs and knowledge base for the given query and redirect the customer to the located solution.

The support executive opens a ticket if no existing solution is found for the customer query. A notification is sent to your technical staff for providing a solution.

We provide customized reports so you can see how each trend or correlation affects your business.

  • Multi-channel support to provide your customers complete flexibility.

  • Reuse and improve knowledge base for greater speed and consistency.

  • Helps in recording issues and resolutions along with tracking status updates on each item .

  • Know answers to all your critical questions

Try it now, FREE. Unlimited tasks, all services for 10 hours. No card required.